Privacy Policy

Our Commitment to Your Privacy

At Love Letters from God, we take your privacy seriously. This policy explains what minimal information we collect and how we protect it.

We collect only what is absolutely necessary to provide our service. We never sell or share your personal information with anyone.

1. Information We Collect

Email Address

We collect your email address for two purposes only:

• Processing payment and managing your subscription
• Delivering letters and essential service communications

Name (Optional)

We collect your name only if you choose to submit a testimonial or review. Your name is used solely for attribution purposes if we feature your testimonial on our website or promotional materials.

If you prefer to remain anonymous, you can request that we use only your first name, initials, or a pseudonym.

Payment Information

Payment information is processed securely by our third-party payment processor. We do not store your credit card or payment details on our servers.

2. What We Don't Collect

Unlike many other services, we do NOT collect:

• Physical addresses
• Phone numbers
• Demographic information (age, gender, race, etc.)
• Location data beyond what's necessary for payment processing
• Device identifiers or tracking cookies for advertising
• Social media profiles or connections
• Browsing history or behavior tracking

3. How We Use Your Information

Your email address is used exclusively to:

• Send you Love Letters from God according to your subscription
• Process payments and manage your account
• Send essential service updates (e.g., billing confirmations, account changes)
• Respond to your customer support inquiries

We will never send you marketing emails, spam, or promotional content unrelated to your subscription.

4. Information Sharing and Disclosure

We never sell, rent, trade, or share your personal information with third parties.

The only exceptions are:

• Payment Processing: Your email is shared with our payment processor solely to complete transactions. They are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.
• Business Transfer: In the unlikely event of a merger or acquisition, your information would be transferred under the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using SSL/TLS
• Secure server infrastructure with regular security audits
• Limited employee access to personal information on a need-to-know basis
• Regular security updates and vulnerability assessments

6. Data Retention

We retain your email address only as long as your subscription is active or as needed to provide you with services.

After you cancel your subscription, we may retain your email for a limited period (up to 90 days) to facilitate reactivation or address billing matters. After this period, your information is permanently deleted from our systems.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your email address through account settings
• Deletion: Request deletion of your account and all associated data
• Opt-Out: Unsubscribe from service communications (note: this will cancel your subscription)

To exercise any of these rights, contact us at privacy@lovelettersfromgod.com.

8. Cookies and Tracking

We use minimal cookies necessary for the Service to function:

• Essential Cookies: Required for login, session management, and security
• Preference Cookies: Remember your settings and preferences

We do not use advertising cookies or third-party tracking scripts. We do not track your browsing behavior across other websites.

9. Children's Privacy

Love Letters from God is designed for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. International Users

Our servers are located in the United States. If you are accessing the Service from outside the U.S., your information will be transferred to and processed in the United States. By using our Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website.

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: privacy@lovelettersfromgod.com
General Support: support@lovelettersfromgod.com